[Resolved] Snapdeal.com — wrong product received | |||||
This is Navnath Marpale I have ordered "Motorola Verve Loop Plus Bluetooth wireless Earphones" from my friends account which is [protected]@gmail.com Order No: [protected] but I have received a wrong product which is Motorola Verve Loop only that makes a big difference between both the products. I have placed a request to return the product on 19th Aug'17 but today I got a text message my request cannot be processed due to some transactions being incomplete which I am not aware of. I have been shopping with Snapdeal on frequently. I have made call to customer service number as well but I have not got a proper answer from them. Snapdeal customer care team says to keep the wrong product what kind of service is Snapdeal providing to their customers. So I am writing this to take necessary action and schedule a proper return for the Wrong product received and refund the money back. As i do not want the product. I have called & mailed many times but its the same repitive answers i got i have lost my money for wrong product so i am registering complaint at this forum so that issue is resolved on a positive note. Was this information helpful? | |||||
Sep 29, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 29, 2017 Snapdeal.com Customer Care's response Dear Naysh, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Sep 01, 2017 Updated by Naysh Marpale Its already been several times i have mailed all the details why cant you check your previous mails from my mail id. So many times will i have to the same details again and again. What kind of srervices you provided so cheap and worst service ever come crossed as compared to all the others shopping websites ever. If I dont get positive reply for my issue I am really going to sue to people on Tv. I never thought that I have shopped from the worst company ever. I will also make sure whatever goodwill you have in the market goes waste as you dont value your customers. I have attached the screenshot on earlier mail sent with issue for the worng product recieved you can check. I hope i dont have to write order details again & again. Sep 04, 2017 Updated by Naysh Marpale How long it takes for you people to reply a mail or a post. Are you people going to reply me or no. Its been so many times i have sent mail with attachment did you people even check those or have the willingness to reply or no. I have placed return request in 19th Aug'17 it not yet been resolved. More how many days you guys are going to sloug me for this. | |||||
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I have several times mailed snapdeal and didnt get any positive revert or response for the same. My mail id is [protected]@gmail.com you can check.
Snapdeal.com Customer Care's response, Aug 31, 2017
Verified Support
Dear Naysh Marpale,
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
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