Sobha Developers — Abysmal response from sales team

I have bought a 4 BHK unit no 3101 in your sobha Sterling Infinia, koramangala project.
Since December I have been following up with your team, Mr Manjunath Shetty and others, to provide us with Autocad drawings, electrical and plumbing drawings to start working on designing with our interiors. There have been series of calls, Watsapp and email exchanges, but till date the receivables are pending.
We were told during site visit that civil changes can be done, However, now they are saying it’s only possible after final handover. I understand you have rules but why doesn’t your sales team give clarity. We’ve been wanting to visit the site, to take measurements, but how without any response. My husband was at the site and called Mr Manjunath Shetty, to which he never responded. I’ve hired my interior designing firm 2 months back but are unable to plan anything due to this tardy and frustrating response from your team.
My only ask now is DWG files of Civil, electrical and plumbing for us to start design and planning.
A prompt and responsive POC from your end will be highly appreciated.
We are super frustrated and our entire excitement of the new house is down the drain.
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    Sobha Developers  Phone
    +91 80 4932 0000
    Sobha Developers  Address
    Sarjapur - Marthahalli Outer Ring Road (ORR), Devarabisanahalli, Bellandur Post , ., Bangalore, Karnataka, India - 560103
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