[Resolved]  Sobha Developers — sobha dream acres - refusing to refund booking amount

I had booked a unit 44142 under sobha dream acres on 26 august 2018 and had paid token advance of rs 30, 000.

The crm (Sophia glory) convinced me that i can pay a small portion of booking fee and in case i change my mind, it would be fully refundable. They initially insisted i pay the full booking amount which was 4 lakhs. I refused this because i was not sure if i will be able to get bank loan for such high amount and make the necessary financial areangemts. The flat cost was approx. 80 laks.

Due to financial constraint and after discussion with bank, very next day and confirmed to the crm (Sophia glory) that we were not able to go for the property and we needed the refund. From then until now, she has been avoiding my calls or not responsive at all to my between, a few times she had called me to convince me to buy another property instead. After looking at the prices and checking my financial statsus, i confirmed to her again that it’s not possible and outside my budget. The crm (Sophia glory) is now not refunding the money. They are not even picking up my calls. They were just killing our time by giving silly excuses. First they said, i should have come back within 90 days. After i replied that i requested cancellation within a day, they said they are processing the refund. After that, no updates. They did not answer calls. No response. Now they are making excuses saying this was blocking among and not booking amount, hence they cannot return the money.

It’s very disappointing that such a reputed builder like shoba is begun cheating customers as well. At the time of first time visit, they convinced me to buy this apartment and pay the small fee and said, “in case i change my mind, they will refund”. Never should one believe builders. Request assistance on this please.
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Apr 24, 2019
Complaint marked as Resolved 
I have finally received my refund in February 2019. The process took a while and needed constant follow ups. However, in the end the issue has been resolved. A suggestion for everyone is to keep everything documented and evidenced. I had messages from the person who sold me the flat. Also, always clarify whether booking fee, blocking fee, and down payments are refundable. There are many terms used interchangeably and you should ensure that for every penny you have invested, clarify before hand what it is for and will it be fully refunded under unforeseen circumstances.
Sobha Developers customer support has been notified about the posted complaint.
Complaint comments 


Hi we booked unit 37017 by paying 1 lakh as token on 20 Nov 2020 evening, the cost told was around 77.39 lakhs after discount. After going through their brochure and google map we discovered that there is High Tension line going near to the project and Their is municipality sewage treatment plant nearby. we notified the same that we have concerns regarding magnetic field emitted from these wires as it may cause illness in children if it is nearby ( not sure but as we researched on internet) and there is a municipality sewage plant that can cause gastrointestinal diseases.
so we we were mentally dissatisfied with the booking and decided to cancel it on 22 Nov morning (less than 48 hours). We have been notified that it is not possible to get the refund now.

Need your help.

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