Sobha Developers — Refund of token money in lieu of cancellation

We booked a 3 BHK flat for Sobha Lake Garden on January 2020. I was reluctant to buy house and that is where I was promised by SOBHA sales man that I will get refund only in 45 days. I then went ahead and gave 5 percent token money. Later I decided to cancel the booking. It has been 2 years I have not got my refund back. I keep on getting promises but there is no resolution. I was even asked to switch the apartment and was promised will receive refund in May 2020. I blindly followed and did everything but never received refund. Worst part is I still get mails to deposit more money else my apartment booking will be cancelled. I am amazed as if how other department is not aware that this booking is already cancelled. I am still not sure when will be refund processed.