We visited Sobha Dream gardens project in the last week of March and were told to pay Rs. 1, 00, 000/- (One Lakh) and freeze the price as the per sqft price was about to increase and would be given 20 days to decide about proceeding further. We agreed to pay One Lakh based on one condition that incase of cancellation the amount of Rs.One Lakh would be refunded. Once we received the email which stated that "the amount of Rs. One Lakh would be refunded in case of any cancellation in a month's time from the day the cancellation is made" we did an IMPS transaction on 4th of April 2021. After a bit of research, we got to know about the Dump yard infront of the site and requested a refund on 18th of April 2021. As committed, we were supposed to receive our refund by 19th of May 2021. I tried to follow up with Mr. Ganesh HN (Team Lead | South East Asia) who gave little or no response. We were attended by Suhana Parveen (Sales Manager) who did not receive my calls and messages for days. After calling her back to back she said Ganesh would email back with the timeline for refund. We requested for the refund to be processed earlier as we were in a severe financial crisis due to COVID which hit our family very badly. However, there was no response. After a few days of constant calls Mr. Ganesh said the refund would be processed only after the lockdown ends. We patiently waited for the lockdown to end and I tried to reach Suhana again to know the timeline and process of the refund however, she put us through a call with Mr. Ganesh who was extremely disrespectful and abusive in his communication, all we wanted to know was when the refund would be processed but he was only provocative and kept threatening us for which we have evidence. I was in a state of shock and this has affected me mentally. We visited the Head office to make a complaint regarding the same and to know about our refund process. We were told that the refund would be processed in the month of August as Suhana/ Ganesh hadn’t informed the accounts department until June, along with deductions which is not only something we were not informed about earlier but is taking way too much time then what was promised in the email. I am extremely depressed and saddened about our entire experience with Sobha which has such a good repute in the market. It is totally unacceptable to be humiliated and bullied and yet expected to take deductions for our refund. I humbly request the concerned people to take this matter up and hold Mr. Ganesh HN accountable for his behavior as these people are customer facing. I still have faith in Sobha as a company and hope to be heard.
Thanking you,
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