Sodexo — Replacement card not received

Hi,

i have requested replacement for my sodexo card through app on 27th Jun 2022 and amount of Rs 150 is debited from the account for the replacement and it was stated that card will be delivered in 5 days. But till now there is no confirmation received from Sodexo regarding the shipment details and also the existing card is blocked. Now I am unable to use Sodexo and tried contacted customer care through email and phone but no response till now.
Ticked ID SR[protected]