Sodexo — Sodexo Card balance not getting updated.

Sodexo — Card balance not getting updated.
I received my Sodexo cardcard ending with 0718) a week ago and I haven't been able to use it as the balance is not getting updated. I emailed the Sodexo company but they closed my case Sodexo balance not updated - SR[protected] without providing any resolution. I want a speedy resolution as I want to be able to use the card.
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