Sodexo — Sodexo holding the amount and not releasing

In the sodexo meal pass card last four digits 2622 the balance is not yet added although the kyc has been complete a long ago.
I Have raised complaint long ago till no response from them. Following up with numerous phone mails and call which required prolonged waiting
It is now almost a month and the balance is never credited in my meal pass. Strict action must be taken on sodexo as they are not adding my hard earned balance in my meal pass and instead they are using my money somewhere. They have the worst service.