Sony India Complaints & Reviews

With a great deal of enthusiasm and interest after looking at the reputation and goodwill of SONY Televisions and its appliances, I purchased a SONY TELEVISION Model No. KD-55X9000C having Serial No.4500739 in the month of November, 2016.(Top Model available at that time) but I regret to point out to yourselves that after just about 4 years o[censored]se a major defect occurred on my set where the front panel got an irreversible fault. I visited the Sony Service Centre at Shimla and made a formal complaint for the defective Television set. The service engineers visited my premises and inspected the fault and then after about two days I was told that the panel of the television is permanently irreparable and the defective part is also not available with the company and instead I was offered to buy a new set on which I would be given 25 percent discount which is just not justified and not acceptable to me. I am disappointed to experience that even after buying high end Sony models that they carry a life span of just 4 years. I would like to apprise you that in my household all my appliances including my Computer Laptops are of SONY. I have also positively recommended to all close relations in family and many of my friends to buy SONY products. I am looking forward to you that you may intervene in this matter and provide me with a solution to my problem so that I may continue to repose my trust in “SONY AND IT`S PRODUCTS” in the future.
Thanking you in anticipation for a positive reply from your end.
VIVECK KHANNA
MAIL ID: [protected]@gmail.com
Phone:[protected]

Search I'm google for sony tv service got his number came visit My home say after checkup say amount my self said ok but after 3 days came and said can't rapier after that sony people said this tv spares changed by local person I called back he said ### u I'm dilip brother of villivakkam

I had bought a Sony led tv of price 83700 on
2018. And in 2021 it shows problem on screen Sony is very much problem on screen. When I got service centre technician come and told it will took 22000.
Then you think when we buy tv of 83000 and afer 3 years if we give 22k . How it will be takes place. Please don't bring led tv specially sony

I have bought Sony led tv of 49 inch on 2018 of rs 83700.
But on 2021 tv screen problem showing lining issues in it. When I complain to service center he comes and told us to change screen of rs 22000.
If this type of money we will invest then it is very much loss.I m totally unhappy with the service. Please don't bring Sony tv.

Dear Sir / Madam,

I am writing to you to raise an issue about: Sony Bravia tv

The issue that I have experienced was: Myself shaik ismail purchased a sony tv model 43X7500H on
7/9/2020 at sonovision kurnool within 7 -10 days i got a white dot in tv .later after so many complaints
they offer the replacement of product on 27/10/2020.Again i had a problem with that tv won't turn on
just blinking red light continuously I lodged a complaint on 7/8/2021 till now regarding the
problem not solved.kindly go through my problem and give me refund the amount (or)replacement the new tv
I didn't expect from sony brand for superior quality but this sony failed to fulfill the customer trust and
TV's not running longer

My complaint id 66847710

Kindly check my complaint and resolve the problem as soon as possible

otherwise i lodged a complaint in consumer court regarding faulty and defective products from sony
brand tv

It occurred on: 7/08/2021

I want refund the amount or replacement the tv

I look forward to your prompt response on this matter. I would like to keep a complete record of my
case, so please reply back via this email account.

Yours faithfully,

Shaik Ismail

Serial Number: 8030062

Balaji nagar, Konda reddy nagar
Kurnool
518006

Hi,

I am highly disappointed with Sony officials. I have given my sony lens SEL1018/CAE Serial number 2068838 on 19 Jun 2021at your Lajpat Nagar service centre. It's been more than three months. Your service centre unable to repair my lens and asked me to replace with any other lens.

I have submitted 15000 Rs additional to agreed replacement (Sony16-55 f2.8). I am still awaiting to obtain the replacement lens.br...

We need product service assistance for a mini hi fi sony system MHC GZR888DA .

Pl advise on home service or any other nearby service centre to my below address.

Samuel kamaraj
Ashok manor/ Ruby bhiilder, F2.
No: 30, Old state bank Colony,
West tambaram
Chennai 600045.
Tamil nadu.
India.
Mob: +91 [protected]
.

Hi,

On August 1 I received a notification from my bank that Rs. 999 have been deducted from my account by Sony Liv. I never requested the renewal neither I was informed about the renewal from sonyliv.

I have been following up with there customer care but till now have not received any help from them

Please help me with the refund of Rs. 999

Regards,
Ashish

I have purchased sony bravia led tv last year aug'2020, just 11 month completed, display repair.Tv is under warranty, no physical damage and any other in customer side.But not considered in under warranty, sony explain unwanted worst and unbelievable reason.So please take necessary action.Awaiting for sony india pvt ltd reply.One of the best company, and what is the customer sanctification, i am not happy with sony customer care and service center and tvc dealership also.

Myself shaik ismail purchased a sony tv model 43x7500h on 7/9/2020 at sonovision kurnool within 7 days i got a white dot in tv .later after so many complaints they offer the replacement of same product on 27/10/2020.Again i had a problem that tv won't turn on just blinking red light 6times.I lodged a complaint on 7/8/2021 till now no update regarding the problem kindly go through my problem and give me refund the amount or replacement the tv .i didn't expect from sony brand
My complaint id "66847710 "&
Kindly check my complaint and resolve the problem as soon as possible otherwise i lodged a complaint in consumer court regarding faulty and defective products from sony brand tv

I have come across a very common problem exiting in SONY LED TV W series is that of TCON. In most of the complaints it is coming within 3-4 years time. Which means Warranty period and Customer who have opted for warranty extension then that is also exhausted.

This is strategically planned defect by placing defective product parts which are creating problem around the same time line. Cost of Tcon replacement is 18000 to 20000. Such a beautifully designed game plan by Sony. All the consumer of the W series need to unit on this and demand for replacement of defected Tcon placed in all the W series. If defect has not come till now just wait for 3-4 years exactly from the date of purchase and you will have it, where suddenly your TV will start showing extra colour or lines. Get ready to pay 20000/- and then I am sure they have deployed something else to grab another 20000 for some other part so you basically start paying the cost of TV in 4-5 installment.

Then there technicians will try to put all the blame on your usuage as if this is the only or the first TV that you have purchased in your lifetime and you don't know how to take care of it.

Enough is enough, we need to unit and fight against this money grabbing business and what are we paying for. For the Sony company wrong selection of TCon.

Warm Regards,
Rach
Please connect me on my mail id : [protected]@yahoo.com (keep subject line Sony TV W Series ) leave your full details so that we can connect that take legal action.

I purchased Sony Walkman (Still under Warranty) NW-WS413 on Dec 14th 2020. Since then it developed snag and I have replaced it twice (4 trip in total- 2 to drop off and 2 to pick up) to already at the nearest Sony Service Centre in Indiranagar:
No. 237/240, 13th Cross,
Chinmaya Mission Hospital Rd,
behind Shanthi Sagar Hotel, Indiranagar, Bengaluru, Karnataka 560038

The same problem persists even with this piece.
I am frustrated and tired with this experience and want to return to the company with full refund. Company customer care has no athority to resolve the matter. I have no choice but to keep the default product with myself which is still under warranty

I am very much disappointment when I went to take the delivery of my Sony DVD Home Theatre system, I saw the DVD player it was found with big scratch on the front panel of the DVD Player, such kind of depth Mark occur when Screwdriver get slip during course of repair. which was not there while giving the DVD to Service center on 27th March'21. Therefore we would request to replace the front Panel or make it corrected and urgently call us to handover the DVD to us.

I was purchase 12 days back sony party speaker mhc v42d but yar radio work nahi karta properly wrost quality my contacts no is[protected]

My hometheater speakers are not working. After calling 3 times in customer care and already booked my complaint with your customer support persons but still it is not resolved. my product is in warranty period. 66940299 is my request ID. it has been passed already 10 days but still not taken any action from your side. Now, I am very frustrating from your service and will take a legal action.

Sony ia trying to deliver large stocks of PS5 in every country except India. If a person wants to buy a PS5 he/she should wait for atleast 1 month more as compared to other countries and moreover PS5 is more expensive in India and still they just can't meet the stock demand of Indian customers.

I had a physical damage of my Sony TV KD-43X7500F on 11 Aug 2021. Complaint registered-No 66917594. So far no action is taken.
cmplained to Sony Service Centre, Expert Zone, Kozhikode 673032.
request immediate attention and prompt repair

This is related to Complain number "66890256".

We bought Sony LED 109cm 43W800D, 4 Years back. Sony representative updated there is issue in "Tikkon Board" and now the Board is not available.
They updated 18% discount on new TV for exchange. This seems the exchange price is similar to the offer price in Amazon and flipkart. What extra effort Sony India providing to their customers.
SINCE we trusted Sony and we bought multiple Sony products, even though we was getting better deal in lesser price in another brands.

Hope Sony India will analyse and will give us beat solution which is good for customer and company.

DISPLAY ISSUE ON HALF SCREEN
Half Screen is not cleared and lining all complete half screen form up side.

Regards
Kashmiri Collection
Main Market Tanakpur road khatima
[protected]
[protected]

I have bought a tv exactly 2 years before.. Now it got repair... And service men is telling it is needed another 7500 for cost of Repairing...

Within 2 years who will spend this much money for repair.

If a branded tv getting repair earlier means I will recommend to buy other brand tv instead of buying Sony tv.. Purpose is lost.