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Sony India Complaints & Reviews

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Updated: Sep 19, 2025

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Sony India reviews & complaints page 17

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Address: Balaji nagar kurnool

Dear Sir / Madam,

I am writing to you to raise an issue about: Sony Bravia tv

The issue that I have experienced was: Myself shaik ismail purchased a sony tv model 43X7500H on
7/9/2020 at sonovision kurnool within 7 -10 days i got a white dot in tv .later after so many complaints
they offer the replacement of product on 27/10/2020.Again i had a problem with that tv won't turn on
just blinking red light continuously I lodged a complaint on 7/8/2021 till now regarding the
problem not solved.kindly go through my problem and give me refund the amount (or)replacement the new tv
I didn't expect from sony brand for superior quality but this sony failed to fulfill the customer trust and
TV's not running longer

My complaint id 66847710

Kindly check my complaint and resolve the problem as soon as possible

otherwise i lodged a complaint in consumer court regarding faulty and defective products from sony
brand tv

It occurred on: 7/08/2021

I want refund the amount or replacement the tv

I look forward to your prompt response on this matter. I would like to keep a complete record of my
case, so please reply back via this email account.

Yours faithfully,

Shaik Ismail

Serial Number: 8030062

Balaji nagar, Konda reddy nagar
Kurnool
518006

Aug 27, 2021

Complaint marked as Resolved

Not resolved

Sony India customer support has been notified about the posted complaint.

Aug 24, 2021

Updated by Rafeeq786shaik Not resolved

Aug 26, 2021

Updated by Rafeeq786shaik Not proper response from sony india regarding my problem .worst experience with sony india and worst service i don't recommend to buy sony products from my end to everyone

Aug 27, 2021

Updated by Rafeeq786shaik Not resolved

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Address: Flat Number - M-1-A, 8/22, Sector - 3,

Hi,

I am highly disappointed with Sony officials. I have given my sony lens SEL1018/CAE Serial number 2068838 on 19 Jun 2021at your Lajpat Nagar service centre. It's been more than three months. Your service centre unable to repair my lens and asked me to replace with any other lens.

I have submitted 15000 Rs additional to agreed replacement (Sony16-55 f2.8). I am still awaiting to obtain the replacement lens.br...

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Address: Samuel kamaraj Ashok manor/ Ruby bhiilder, F2. No: 30, Old state bank Colony, West tambaram Chennai 600045. Tamil nadu. India. Mob: +91 8939290004

We need product service assistance for a mini hi fi sony system MHC GZR888DA .

Pl advise on home service or any other nearby service centre to my below address.

Samuel kamaraj
Ashok manor/ Ruby bhiilder, F2.
No: 30, Old state bank Colony,
West tambaram
Chennai 600045.
Tamil nadu.
India.
Mob: +91 [protected]
.

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Website: www.sonyliv.com

Hi,

On August 1 I received a notification from my bank that Rs. 999 have been deducted from my account by Sony Liv. I never requested the renewal neither I was informed about the renewal from sonyliv.

I have been following up with there customer care but till now have not received any help from them

Please help me with the refund of Rs. 999

Regards,
Ashish

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Address: NO:168,PERIYAR NAGAR,SUTHUKULAM,CUDDALORE OT

I have purchased sony bravia led tv last year aug'2020, just 11 month completed, display repair.Tv is under warranty, no physical damage and any other in customer side.But not considered in under warranty, sony explain unwanted worst and unbelievable reason.So please take necessary action.Awaiting for sony india pvt ltd reply.One of the best company, and what is the customer sanctification, i am not happy with sony customer care and service center and tvc dealership also.

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Address: Kurnool

Myself shaik ismail purchased a sony tv model 43x7500h on 7/9/2020 at sonovision kurnool within 7 days i got a white dot in tv .later after so many complaints they offer the replacement of same product on 27/10/2020.Again i had a problem that tv won't turn on just blinking red light 6times.I lodged a complaint on 7/8/2021 till now no update regarding the problem kindly go through my problem and give me refund the amount or replacement the tv .i didn't expect from sony brand
My complaint id "66847710 "&
Kindly check my complaint and resolve the problem as soon as possible otherwise i lodged a complaint in consumer court regarding faulty and defective products from sony brand tv

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I have come across a very common problem exiting in SONY LED TV W series is that of TCON. In most of the complaints it is coming within 3-4 years time. Which means Warranty period and Customer who have opted for warranty extension then that is also exhausted.

This is strategically planned defect by placing defective product parts which are creating problem around the same time line. Cost of Tcon replacement is 18000 to 20000. Such a beautifully designed game plan by Sony. All the consumer of the W series need to unit on this and demand for replacement of defected Tcon placed in all the W series. If defect has not come till now just wait for 3-4 years exactly from the date of purchase and you will have it, where suddenly your TV will start showing extra colour or lines. Get ready to pay 20000/- and then I am sure they have deployed something else to grab another 20000 for some other part so you basically start paying the cost of TV in 4-5 installment.

Then there technicians will try to put all the blame on your usuage as if this is the only or the first TV that you have purchased in your lifetime and you don't know how to take care of it.

Enough is enough, we need to unit and fight against this money grabbing business and what are we paying for. For the Sony company wrong selection of TCon.

Warm Regards,
Rach
Please connect me on my mail id : [protected]@yahoo.com (keep subject line Sony TV W Series ) leave your full details so that we can connect that take legal action.

Sony India customer support has been notified about the posted complaint.

Jun 02, 2022

Updated by Legal2021 Waiting for reply.

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Address: Flat number 102, The address,, 46, Viviani Road, Richards Town,

I purchased Sony Walkman (Still under Warranty) NW-WS413 on Dec 14th 2020. Since then it developed snag and I have replaced it twice (4 trip in total- 2 to drop off and 2 to pick up) to already at the nearest Sony Service Centre in Indiranagar:
No. 237/240, 13th Cross,
Chinmaya Mission Hospital Rd,
behind Shanthi Sagar Hotel, Indiranagar, Bengaluru, Karnataka 560038

The same problem persists even with this piece.
I am frustrated and tired with this experience and want to return to the company with full refund. Company customer care has no athority to resolve the matter. I have no choice but to keep the default product with myself which is still under warranty

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View replies

R

Rits1

Aug 21, 2021

the problem is still unresolved. I am confident that the model has issue. I would like to get my money refund

Complaining about sony walkman - Comment #3881366 - Image #0

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Address: Florida Estate, Pune

Website: sony India

I am very much disappointment when I went to take the delivery of my Sony DVD Home Theatre system, I saw the DVD player it was found with big scratch on the front panel of the DVD Player, such kind of depth Mark occur when Screwdriver get slip during course of repair. which was not there while giving the DVD to Service center on 27th March'21. Therefore we would request to replace the front Panel or make it corrected and urgently call us to handover the DVD to us.

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Address: 20-6-277 20-6-277, Street 1, Roop Lal Bazar, Syed Ali Chabutra, Zohra Colony, Shalibanda, Hyderabad, Telangana 500065, India, Ihave 30 flats apartment

Website: [email protected]

I was purchase 12 days back sony party speaker mhc v42d but yar radio work nahi karta properly wrost quality my contacts no is[protected]

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Address: I-404, Ashirwad Avenue, Haridarshan cross road. Opp. Shalby Hospital., Nava Naroda, Ahmedabad.Gujarat

My hometheater speakers are not working. After calling 3 times in customer care and already booked my complaint with your customer support persons but still it is not resolved. my product is in warranty period. 66940299 is my request ID. it has been passed already 10 days but still not taken any action from your side. Now, I am very frustrating from your service and will take a legal action.

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Sony ia trying to deliver large stocks of PS5 in every country except India. If a person wants to buy a PS5 he/she should wait for atleast 1 month more as compared to other countries and moreover PS5 is more expensive in India and still they just can't meet the stock demand of Indian customers.

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Address: HRDYA,MAVOOR ROAD;CHEVARAMBALAM,P.O.

I had a physical damage of my Sony TV KD-43X7500F on 11 Aug 2021. Complaint registered-No 66917594. So far no action is taken.
cmplained to Sony Service Centre, Expert Zone, Kozhikode 673032.
request immediate attention and prompt repair

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This is related to Complain number "66890256".

We bought Sony LED 109cm 43W800D, 4 Years back. Sony representative updated there is issue in "Tikkon Board" and now the Board is not available.
They updated 18% discount on new TV for exchange. This seems the exchange price is similar to the offer price in Amazon and flipkart. What extra effort Sony India providing to their customers.
SINCE we trusted Sony and we bought multiple Sony products, even though we was getting better deal in lesser price in another brands.

Hope Sony India will analyse and will give us beat solution which is good for customer and company.

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Address: Tanakpur road khatima

DISPLAY ISSUE ON HALF SCREEN
Half Screen is not cleared and lining all complete half screen form up side.

Regards
Kashmiri Collection
Main Market Tanakpur road khatima
[protected]
[protected]

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Address: Kumbakonam

I have bought a tv exactly 2 years before.. Now it got repair... And service men is telling it is needed another 7500 for cost of Repairing...

Within 2 years who will spend this much money for repair.

If a branded tv getting repair earlier means I will recommend to buy other brand tv instead of buying Sony tv.. Purpose is lost.

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Address: A 21, Runwal Prestige , Nagar Road, Near Royal Enfield Bullet Showroom, Yerwada, Pune, 411006

The Sony television was purchased vide Serial no 8108077 Sony LED KDL-32W6100IN5 . Invoice no 2021/01/101 dated 19.01.2021.
Since June 2021, the television is not working and part replacement has also been done, without any success.
Follow up has not yielded any result.
I am truly agonist with the follow up required. Please have the television picked up and deliver the draft of Rs 23000 in my name.
Immediate action on this is expected.

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Service request no[protected], customer name- Sujeet Kumar. On 05/08/2021 we have created this service request no and it’s being so many days no one visited and even we haven’t received any calls from anyone. Pathetic service.

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Hi sir/ madam

I have purchased sony 24 inch led in the year 2017 which got repaired in the year 2018 as it purchased using bajaj finserv having one year service for the same I used. But for this also I have spent my amt of 1500 although I informed in sony tv branch but not got any response. Hence I used my expenses for repair for that also I did not got refund for the same as they did not provide any bill to me after got repaired. Now once it got repaired as having display problem. As technicians came and taken the details last month till not got display as I been calling tirupati branch they keep saying courier problem. This is so pathetic as being one of the best electronics since years but the services are wrost. Kindly take the action on the same provide me the solution so that in future this should not repeat.

Thanks
Jagadeesh C

Sony India customer support has been notified about the posted complaint.

Aug 09, 2021

Updated by JAGADEESH CHETNEPALLI Icon
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Sony India
Sony India — About 24 inch display
J
JAGADEESH CHETNEPALLI
Aug 9, 2021
Mark as Resolved
Phone/Mobile:
[protected]
Email:
[protected]@gmail.com

Hi sir/ madam

I have purchased sony 24 inch led in the year 2017 which got repaired in the year 2018 as it purchased using bajaj finserv having one year service for the same I used. But for this also I have spent my amt of 1500 although I informed in sony tv branch but not got any response. Hence I used my expenses for repair for that also I did not got refund for the same as they did not provide any bill to me after got repaired. Now once it got repaired as having display problem. As technicians came and taken the details last month till not got display as I been calling tirupati branch they keep saying courier problem. This is so pathetic as being one of the best electronics since years but the services are wrost. Kindly take the action on the same provide me the solution so that in future this should not repeat.

Thanks
Jagadeesh C
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Address: Delhi, india

Website: taqeunik.com

Today I noticed this website https://taqeunik.com/ selling counterfeit fake sony and other products. My friend ordered headphones and he said you too buy from this website, they are very low cost. After sometime I noticed this website is fake and I made him to cancel the order.
When I searched domain of this address, it is created on[protected] and registered from India, Delhi.
Sony please take strict action.

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