Sony India — sony bravia k55s30a faulty within 3 months refund/replacement denied despite warranty

Address: Mohan Garden , New Delhi

I purchased a Sony Bravia 3 LED TV (Model No. K55S30) around 3 months ago. Unfortunately, the TV developed a fault with the screen blinking 6 times, which according to Sony’s own documentation indicates a serious hardware issue.
I had faced a similar issue with my previous Sony Bravia LED (5-time blinking error), and based on trust in the brand, I purchased a new Sony TV again. But to my shock, this brand-new unit is also showing errors within just 3 months.

I raised a complaint with Sony and only received an automated email response. After days of waiting, I got a call where I was told that no refund or replacement would be possible, and only repair would be offered, even though the product is clearly under warranty.

An engineer visited my home, checked the issue, and asked me to bring the TV to the service center. I refused — as I believe this is a manufacturing fault, and I deserve either a full refund or brand-new replacement, not a repair.
I’ve already tried emailing Sony and tagging them on social media, but there’s been no resolution or proper support from their side.
This has caused me serious frustration and loss of trust in the Sony brand.

I kindly request your intervention in helping me get a refund or replacement as per warranty terms.