| Address: Mohan Garden , New Delhi |
I purchased a Sony Bravia 3 LED TV (Model No. K55S30) around 3 months ago. Unfortunately, the TV developed a fault with the screen blinking 6 times, which according to Sony’s own documentation indicates a serious hardware issue.
I had faced a similar issue with my previous Sony Bravia LED (5-time blinking error), and based on trust in the brand, I purchased a new Sony TV again. But to my shock, this brand-new unit is also showing errors within just 3 months.
I raised a complaint with Sony and only received an automated email response. After days of waiting, I got a call where I was told that no refund or replacement would be possible, and only repair would be offered, even though the product is clearly under warranty.
An engineer visited my home, checked the issue, and asked me to bring the TV to the service center. I refused — as I believe this is a manufacturing fault, and I deserve either a full refund or brand-new replacement, not a repair.
I’ve already tried emailing Sony and tagging them on social media, but there’s been no resolution or proper support from their side.
This has caused me serious frustration and loss of trust in the Sony brand.
I kindly request your intervention in helping me get a refund or replacement as per warranty terms. Was this information helpful? | 
We purchased a Sony 55-inch LED TV (Model XR-55X80J, Invoice LEDSO 1760 dated 02 March 2022) from Pai Electronics, Bannerghatta Road, Bangalore, for ₹1, 61, 490.
In the first week of October 2025, a vertical line appeared on the screen. We reported the issue to Pai Electronics, who directed us to contact Sony Service Center. After several follow-ups, a Sony technician visited on 16 October 2025 and confirmed it was a panel issue.
Later that evening, we received a message from Sony stating:
“Good evening sir, we are from Sony service center. New TV model – K-55XR80M2 (check specifications on www.sony.co.in
).
Replacement payment: ₹93, 964
Transportation: ₹708
(Note: Old TV will be taken back, including box, stand, and all accessories).”
This is completely unacceptable — a premium Sony TV, costing over ₹1.6 lakh, developed a major panel defect in just over 2 years, and now Sony is asking us to pay ₹93, 964 more for a replacement!
This clearly shows poor product quality and unfair business practices. We strongly feel cheated and disappointed with Sony’s response. Such issues shouldn’t happen with a reputed brand.
We plan to take this matter to the Consumer Court and strongly advise others not to purchase Sony TVs, as their quality and customer service have become unreliable.