SOTC — Cheated by the tour operator - what they offered during booking and what they offer in real is incomparable

Address:

Pune, Maharashtra

SOTC (at least Pune office) is being operated by a bunch of novices. SOTC makes all false promises and commitments to get customer to book the trip and once you book the trip you are screwed. If you are adventurous enough to book through SOTC then get prepared for a shelling out much more money and time than planned. Here is the detail of what SOTC is doing with my booking. I booked a SOTC 19 day magnificent Europe tour which had a 4 day add-on spain package as an offer. The person who confirmed my booking quoted a price - which was cheaper than any other tour operator. This is the modus operandi. Hook the customer so that they stop considering any other tour operator...and once hooked..take them for a ride. Branch staff has very poor communication standards and are very unresponsive and un-responsible. I had to find it myself that my tour dates have changed. No one even bothered to inform me. ALL the 3 parameters - Date, Itinerary, Price - offered to me during booking the trip changed and I was really worried and irritated on SOTC's style of working. 1. Trip dates changed from 21/04 to 28/04 without any communication. I had to find it out myself. 2. Trip Itinerary changed. The Spain package offered to me was no longer available. I had chosen Sotc over other tour operators because of this offering and price. 3. Tour price changed. I was given inconsistent figures in different mails and calls. The best thing was that for early booking I was given a discount of Rs 50K per head. Sp for 23 days trip, for 2 people, I received 1Lkh discount. Later when the add on got cancelled SOTC said that the discount was only for the last 4 days of the trip and hence there is no discount on the remaining 19 tour days. Super awesome to take customers on ride isn't it? I am really worried how the real tour would be. I simple hope they are mediators and taking services from another vendor. I don't trust single word said by SOTC anymore.