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SOTC Complaints & Reviews

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Last updated Nov 21, 2023
Complaints 213
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Unresolved
173
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SOTC reviews & complaints page 9

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S
Shaktisinh
from Mumbai, Maharashtra
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VERY BAD EXPERIENCE IN TOUR

Address:Bhavnagar, Gujarat

hello, my self Shaktisinh Sarvaiya and resident in Bhavnagar, Gujarat and i am well known builder in Bhavnagar and i booked tour 11th March 2015 and tour dates is 13th May i submit document in time but passport not come in time frame. Mr. Jagdish Bulchani who is area manager handling all this matter continuous lying that your visa ready your passport ready and collect from Ahmedabad and told me collect from Bombay. As i was reach in Bombay...
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Pradeep Munshi
from Surat, Gujarat
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Room accomadation & Air tickets

Address:Surat, Gujarat

Dear sir, I booked 2 tickets for kashmir tour starting from Mumbai for 8 days tour package (06/0615 to 13/06/15) My trouble started from Mumbai air-port. I got two seats in different row . I requested air line but they told that in block tickets we cannot do any thing it is alloted by sotc if any vacant seats available than only we can adjust but today flight is booked. At srinagar we got room in houseboat with two separate single bed....
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Pradeep Munshi
from Surat, Gujarat
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Accomodation & air tickets

Address:Surat, Gujarat

Dear sir, I booked 2 tickets for kashmir tour starting from Mumbai for 8 days tour package (06/0615 to 13/06/15) My trouble started from Mumbai air-port. I got two seats in different row . I requested air line but they told that in block tickets we cannot do any thing it is alloted by sotc if any vacant seats available than only we can adjust but today flight is booked. At srinagar we got room in houseboat with two seperate single bed....
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Address:Pune, Maharashtra

SOTC (at least Pune office) is being operated by a bunch of novices. SOTC makes all false promises and commitments to get customer to book the trip and once you book the trip you are screwed. If you are adventurous enough to book through SOTC then get prepared for a shelling out much more money and time than planned. Here is the detail of what SOTC is doing with my booking. I booked a SOTC 19 day magnificent Europe tour which had a 4 day...
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sachint shah
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no tour manager in group tour to hongkong n macau in diwali

Address:Ahmedabad, Gujarat

I had booked a group package from sotc. Very horrible experiance.no tour manager n. All senior citizens carrying luggage.no help frm hotel confirmed by sotc. no indian Breakfast in china.poorly organized by sotc. Goodbye sotc....
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harik44
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating customers

Address:Chennai, Tamil Nadu

Kuppuswamy Chandrsekaran, 49/50 X Avenue, Ashok nagar, Chennai 600083, Mobile number [protected], I went to Scandinavian with East Europe tour through sotc from 16/07/2014 to 01/08/2014. I paid Rs50, 000 by way of cheque number 852083 of City Union Bank, Tambaram as advance Then paid Rs53, 221 INR component by cheque number 898885 of State Bank of India, ASHOKnagar and Rs1, 70, 775 Euro component (2, 070 ) by cheque number 852085,...
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Dr Chandrasekaran
from Chennai, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating for excess payment

Address:Chennai, Tamil Nadu

Kuppuswamy Chandrsekaran, 49/50 X Avenue, Ashok nagar, Chennai 600083, Mobile number [protected], I went to Scandinavian with East Europe tour of your company from 16/07/2014 to 01/08/2014. I paid Rs50, 000 by way of cheque number 852083 of City Union Bank, Tambaram as advance Then paid Rs53, 221 INR component by cheque number 898885 of State Bank of India and Rs1, 70, 775 Euro component (2, 070 ) by cheque number 852085, Ashok...
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sweetydear
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund

Address:Chennai, Tamil Nadu

we 4 docters booked on scandivia and east europe we had transit from cheenai to london and then helkinsi reached maa airport at 1 am and not allowed to board british airways as no transit visa got the company hadnot got the visa ywe returned and left in the evening senior citzen put to such diff now refund for 1day and cab fare they agreedto pay orally but to date no action when we have to pay they put pressure and hand over documents at...
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kbalajirao
from Aluva, Kerala
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Non refunding of Booking Amount

Address:Chennai, Tamil Nadu

Hi My name is Balaji K. I had paid a booking amount of Rs. 2, 06, 000 to SOTC that as booking for 4 passengers for Europe Trip. While, booking we were told that Rs. 1, 500 is charged additionally to cover the advance amount, in case we cancel the booking. At the time of booking, it was nearly closing time of the office and they took signatures telling as general terms and conditions. We were not provided a copy of the terms and conditions....
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RAMAYAN564
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of excess charge of rs.7000.00 each as airport surcharge

Address:Ranchi, Jharkhand

I have book European splendor tour from SOTC from 31/05/2014 to 10/06/2014 family members for 4 person from Ranchi SOTC Office. They surdenly asked before start of the tour that airport surcharge has been increse so you have to pay Rs.7000.00 per person extra. They blackmailed us that if we don't pay the surcharge amount they will not handover the ticket and other booking details. We bound to pay Rs.7000.00 each for airport surcharge...
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survap
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unreasonable Torture and Money Related Deceiving Attitude

Address:Chennai, Tamil Nadu

Myself along with family went to South Africa and Kenya tour, as a group tour from SOTC. While collecting money for the tour, they collected for Kenya Visa and a Tour manager cost. Later due to no reason they withdrew the tour manager. Cost is not reimbursed to us. They were not able to get us the Kenya visa and on arrival we bought. They have agreed to reimburse the visa fee. While we left the USD value of INR was Rs.62 per USD. All their...
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parijatt20
from Noida, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

demand for extra money europe tour

Address:New Delhi, Delhi

I'd booked 10 nights/ 11days Glimpse of Europe tour from may 2014. Yesterday i got a letter from KUONI SOTC for demanding additional amount for increase in price/ surcharge from Qatar Airways. I've already paid all INR amount well in advance. 1. Checked tickets online & found that rates are same as before. At present Kuwait airways & Gulf airways are offering tickets @Rs 20, 000 to London. 2. I always check news But never...
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Sanjiban
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mismanagement by SOTC regarding our visit to Malayasia and Singapore

Address:Kolkata, West Bengal

· I, Sanjiban Banerjee along with my spouse Ms Manjusree Banerjee, had visited Europe on a holiday Group Tour organized by SOTC’s Salt Lake City office in Kolkata during May 11-22, 2013 (11N/12 D). The tour was organized properly and we enjoyed it thoroughly. · Based on the above experience, I contacted SOTC’s Salt Lake office in Kolkata (Ms Jayanti Chakraborty) during October 2013 requesting them to organize a Customized...
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ruchir agarwal
from Mumbai, Maharashtra
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Fraud itinerary planned by sotc service voucher bk13013621

Address:South Andaman, Andaman and Nicobar Islands

SERVICE VOUCHER BK13013621


1. No vehicle was available to greet us on reaching port Blair, had to call all the agencies to arrange vehicles. No temp traveler was there as suggested and we were arranged in three different vehicles (On the Arrival there were 02 Vehicles 01 Xylo (Mahindra), 01 Enjoy (Chevrolet) & 01 Taxi Just for Luggage’s at the Airport along with our Airport Rep (Shiv Kumar) who was holding...
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galasandip
from Pune, Maharashtra
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DISSATISFACTION ON FAR EAST TOURS

Address:Mumbai City, Maharashtra

Dear All Below is a detailed letter forwarded to customer care cell of sotc, unfortunately on telephonic conversation took place without any outcome. Dated 10/08/2013 Sir, I am from a small middle class family and want value for money.So I selected SOTC for my first international dream tour with my family .I felt as compared to other tour operater SOTC would be a better choice.I was of the opinion that SOTC is a ethical and...
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Address:Thane, Maharashtra

I selected S.O.T.C. for Europe Tour during May & June 2013. I booked 3 tickets In February itself at SOTC Thane Office .As we wanted to visit our relatives in Netherlands after the tour, we told to book return tickets from Amsterdam. As our route was different, we paid Rs 10000 Per Person Extra as Deviation Charges & Rs 1500 Per Person as Hub Change Charges well in advance. S.O.T.C. brochure says " ...On arrival you will be...
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shilps.gul
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

belonging theft inside the hotel chosen by SOTC

We were in Park Inn hotel provided by SOTC in Paris during Europe tour. While we were in hotel, our baggage was taken away from hotel which include my Diamond & Gold jewellery, mobiles, bank cards, 1300 Euros cash, cloths & shoes. No one from SOTC helped us in investigation or lodging the complaint. Even we were told that we will not get it back at all even if we lodge the complaint. Rudeness of Hotel & SOTC staff was evidently...
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bap123
from Gurgaon, Haryana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NOT FIT TO OPERATE TOURS

Address:Mumbai City, Maharashtra

We are surprised or rather shocked, even after making you aware of medical conditions before the tour and problems faced by our parents in the ON going tour, the difficulties did not stop. Fresh and different problems were a part & major parcel of their tour to USA.

You can refer to our trail mails. I would like you to be aware of your inefficiency, incapability, & Height of ignorance.

1. At New York...
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SOMNATH CHATTERJEE
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

POOR SERVICE

Address:Bangalore, Karnataka

SOTC - be ready for a stressful experience.

Recently I joint a SOTC group tour - Highlights of Europe. All prospective customers of SOTC be warned. I append below a short description of the harrowing plight that my fellow passengers and I had to suffer -

Despite paying 4 months in advance and giving all correct documents, we were told that schengen VISA will come only last moment.
Imagine the stress...
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samityadav
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TAX Invoice Not Provided

Address:South Delhi, Delhi

I and my family booked a 4 day holiday using SOTC GK office. The team had a good initial response. The problem started when asking for specifics. The travel vouchers did not mention room category, the half day city tour did not mention any specifics of what it would cover. We were charged in USD. We were three adults, and we paid a full supplement for the third adult for the room, however were only given a room twin room with an extra bed,...
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