SOTC — False commitments by SOTC sales person

Hi Team,
I have booked a trip to turkey with SOTC for 8 days. My sales person was Mr. Mohit from Delhi CP office Branch. At the time of booking he made false commitments about hotel he has shown me a list of 5 star hotels and ask me choose any hotels from the given list. Once I made a 50% payment, he changed his tone and also denied the commitments which he made during sale of package. He said there is no preferences, hotels will be booked by third party agencies and we have no right to choose and today exactly 6 days before the trip when he asked me to make a pending 50% amount. I asked him to tell me the hotels names first which you have booked for us because i want to check if the hotels are not from the list which you have provided me earlier or not. He said I cannot disclose you the name of the hotel its against the company’s policy. I don’t know what sort of policy is this. Whether this policy actually exist or not. Its my trip I am paying for the service I should be aware about the stay because I cannot compromise on hotels and its just 6 days left still I am not aware about my hotel names. I don’t know whether I am going on a surprise trip or a planned trip.
My request to the company is to take a appropriate action against this sales person and teach him with some sessions of how to deal with customers.
My advice to public who are here and looking for SOTC reviews. NEVER TRUST THEM. Go with thrillophilia they provide very good support and their team is very active and supportive in terms of special requests.
Was this information helpful?
No (0)
Yes (1)
SOTC customer support has been notified about the posted complaint.
Complaint comments 


I had the same experience. They sold me a tour that never took place. Now they are not refunding the deposit.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    SOTC Phone
    +91 77 1504 4444 [for Booked Customers]
    SOTC Address
    7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013
    View all SOTC contact information