SOTC — poor travel services

Address:	Mumbai, Kolkata, West Bengal, 700161
Website:	SOTC

Extremely poor, unprofessional uncourteous and i'll mannered dealing of the staffs including branch and zonal heads at salt lake, kolkata. Very keen to get the entire payments but once, the full payment is made, they are not bothered to listen to the problems /issues of the people undertaking the package tours. Same comments are applicable to the tour manager. All most all the people who accompanied us from india have the same views. Everywhere, the hotels are located at remote places far from the city. Food is average and no morning tea was provided which is essential for senior people. My purse was pickpocketed at paris and lost all my money and cards but did not get any help to lodge a complaint to the police. Tower bridge at london and collogeum at rome were shown from distant places/outside. Though, deviation charges were paid by me for change in return date but our both onward and return journey tickets were made in etihad air lines in place of emirates. Huge extra money was charged to us with respect to other travellers. Don't know why additional money of eur 3.0 was charged per person per day for guide when guide was seen only on two days in the entire tour.
I am yet to get eur 60.00 refund as agreed to pay by sotc for not visiting disneyland at paris, though i lodged the claim immediately after our return. I am yet to get the details of the free holiday package from sotc.
In short, we are not happy travelling with sotc and probably will not travel in future and also discourage my friends and relatives to travel with sotc.
Mohit mohan baksi
Mob. No.[protected]/[protected]