South Bengal State Transport Corporation [SBSTC] — against sbstc bus driver

Address:

SBSTC BURDWAN DEPOT, 713104

When i was at ullhas busstand, burdwan, asked one of the bus driver that, is its time 8.30, and going to karunamoyee. But that driver responded harshly, it's time 11, karunamoyee., and also harshly talked that, i am always talking like this. Question:should it be the version of communication with a passenger? I am intending to lodge a complain against the bus driver as well as the sbstc. The bus that he drove that time was wb39b1050. Later i understood that the bus was coming from karunamoyee. Time of happening that incident was 8.45am on 26/02/2019