South Bengal State Transport Corporation [SBSTC] — Complaint Regarding Irregularities at SBSTC BUS DEPOT (BELGHORIA)

Respected Sir/Madam,

I have booked a Ticket of Belghoria -Digha bus Seat No:- 18. But the bus isn't came at depot. Waited for 20 mins then Mr. Kashi Nath (Ticket Agent) Arranged a bus at 6:10AM because of not reported bof 5:45AM Bus. But bus conductor and Mr. KashiNath denied to give me my seat as the seat has been sold to another two guys without booking by Mr. KashiNath. He told me to move any other vacant seat if any there. However I talked with the employee at Ticket Counter. She is also Calling Mr. Kashinath the agent for resolve this issue. But they forced me to seat another Seat. I bought Tickets through Online and facing this kind of serious issue. Is SBSTC running under Broker Groups? Or its still under the State Govt service? Kindly take my words as complaint and give me proper justification. I have been boarded in a wrong manner. Also I have been late for Office for this non welcoming situation.
Attaching the ticket for your reference.

Requesting your kind intervention in this matter and give justification why this is happening here? Why Broker is behaving like the Boss or CEO of SBSTC? Is this a really Govt running Organisation? Questions arises..

Thanks & Regards,
Anik Ranjan Roy
[protected]/[protected]