South Bengal State Transport Corporation [SBSTC] — Non refunding of money

Address:

City centre, Durgapur

I am booking a SBSTC bus from Durgapur to Esplanade via red bus app on 15/05/21 at 3pm. But on reaching the City Centre SBSTC bus stop we are informed that the bus which is scheduled at 3 pm is cancelled due to some unavoidable circumstances. So we have to buy new ticket & SBSTC bus authority said that the amount of about 150 will be refunded. The refund is still not coming & the SBSTC authority must be alert enough to inform about all cancelled bus to the passenger.