South Bengal State Transport Corporation [SBSTC] — ticket refund issue

Address:Kolkata, West Bengal
Website:SBSTC

I booked two tickets on 29th sep from SBSTC online booking site.The amount was 360 rs.I was booking ticket for the journey of karunamoyee to asansol. My money got deducted but the ticket was not booked.Till now i have not got my refund after several followups and complain on SBSTC helpline. More than two months over but they have not yet refunded.
When I am supposed to get my refund.Customer care executive is still saying it will take time.Request you to help me out in this matter.
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South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
    View all South Bengal State Transport Corporation [SBSTC] contact information