South Indian Bank [Sib] — booked ticket.cash was gone. but no ticket because of payment issue

Address:Kannur, Kerala, 670571

I used my debit card to book a ticket from cleartrip.Com. And the payment has benn done, and the amount has been deducted from my account. But i didnt get my ticket, so i call the cleartrip and complained. They said that they didnt recieve the payment thats why the ticket was not ready. They said that there is some problem with the gateway. Kindly look into this matter. I have to get my ticket in maximum two day

screenshot has been attached for your reference

solve this matter as sson as possible please!!!
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South Indian Bank [SIB] customer support has been notified about the posted complaint.
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My number is told as invalid while trying to login into sib mirror. But my number is valid as I'm currently using it. This creates a huge amount of inconvenience as we are unable to check balance or transfer information. Please make sure to look into the problem so as to ensure it does not occur to other customer as well. Thank you.

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    South Indian Bank [SIB] Phone
    +91 48 4236 5657 [NRIs]
    +91 48 7242 0020 [Head Office]
    +91 48 7242 0058 [Head Office]
    South Indian Bank [SIB] Address
    T.B Road, Mission Quarters, Thrissur, Kerala, India - 680001
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