South Indian Bank [Sib] — Didn't cash back in my account

Address:

12344

I booked Sam tours and travels bus 30 June 2017, Kalpetta to Bangalore at the time 10:30pm.2 tickets.But that bus is breakdown and they tell your cash will refund in your account.But I didn't get the money in my account.Name:Arun Jacob&Robin Alex.

Your bus ticket booking has been confirmed.
PNR 31184
TICKET ID : ORFVND
ORDER ID : [protected]
TRIP ID : 38523398

FROM Kalpetta TO Bangalore at 2230 HRS, 6/30/2017

Name: Sam Tours & Travels
Boarding Point: Kalpetta
Near Bus Stand
Reporting Time: 2230

Seat(s) #: 28, 27,

Verify your account now to continue receiving cashbacks, go to https://Paytm.com/settings. To cancel, go to Profile-Your Orders on Paytm app/website. For queries, contact travels at [protected] or Paytm at +91-[protected] or https://paytm.com/care. Please show this mTicket at the time of boarding. Now, you can book your train tickets online without any extra charges http://m.p-y.tm/btr1. Book now