Southern Railway — Amount not yet refunded on TDR

Website:

www.southernrailway.com

My name is Chaitanya i have booked a ticket for my mother on irctc portal and the date of journey the train has delayed more than the actual time say for 4hrs to 5hrs so my mother suffered a lot .So she didn't traveled in that train and i had raised a TDR in IRCTC portal & till now i didn't received my amount & it had passed more than 2 months. So there is no another alternative to me to find out how to get my money so that i am approaching this portal .So please do me the needful favour. Below find the below details
Transaction ID: [protected]
Train No./Name: 12655/NAVJEEVAN EXP
PNR No [protected]
Date of Journey: 13-Mar-2016
Cancellation ID: [protected], TDR refund case has been registered with [protected],