Southern Railway — damages caused to samsonite trolley bag

Address:	Kottayam, Kerala, 686004
Website:	Indian Railway

Sir,

I herewith forward a mail i received from my daughter susan joseph who travelled with her friend priya samuel, under tickets issued as follows :

Train tkt details :

Priya pnr:[protected], train:16316, doj:23-09-17, 3a, ers-sbc, dep:20:35,

Pr iya samuel+1, b2 30, b2 32,

Fare:1890, sc:0.0+pg+ins —

Unfortunately, my daughter's samsonite trolley bag costing approx. Rs.12, 000/ was destroyed by rat/mouse when it was kept under their seat on their journey to bangalore from ernakulam south station on 23.9.2017. The insurance details for the journey are given below :

Insurance details :

Pnr [protected];pa insurance certificate/s mailed for priya sa, premium rs.0.92. To update nominee, visit https://goo.gl/5Pu2ah

Pnr [protected];pa insurance certificate/s mailed for priya sa, premium rs.0.92. To update nominee, visit https://goo.gl/5Pu2ah

Attached are some photographs showing the damage caused to her trolley bag. I hope you will take necessary actions so that she can received compensation against the damaged bag.

Thanking you,

Yours faithfully,

Joseph varughese