Southern Railway — Failure in conveying train delaying to passengers

Address:	Chennai, Tamil Nadu, 600020
Website:	www.IRCTC.co.in

I had booked the train no:12618 on 11 july 2016 at 4:20 from payangadi to calicut for my wife my 9 month old kid, my mother and maid with pnr no:[protected]. On arrival at railway station they were told that the train is late by 5 hours. They being lonely females are now stranded in the railway station since there is no provision for getting into any other train with the same ticket. I had put whole trust on indian railways and sent them alone since my wife had an interview to be attended at malappuram for kerala psc. I tried contacting the customer care but it was not available. My wife requested the officials in the railway station but they were helpless.

It was very unfortunate that the train being late is not intimates to the passengers by any means and neither there is no other alternative for travelling. There is no responsibility taken by the company to safeguard the safety of lonely female passengers when the train is late by hours. Train being late for 5 hours for a journey of 3 hours and no alternative for the passengers is very unfortunate.

Hope the railway authorities will look into the matter and reply me if there is any alternative or solution.