Southern Railway — on additional charge collected by the while getting down the train

Address:

673525

Respected sir,
My pnr no. [protected], train no.16188, tcr to tpj, doj: 25/05/2018.
I am from kerala travelling with wife and 4 children in ha1, 2nd ac to trichy for attending aiims entrance exam at trichy. The train was 1 hr late and we were sleepless till 01.00 am waiting for train at trichur station. Being tired, and also not familiar with outside kerala, and being in closed ac coach, we have noticed the board only when the train have just moved from trichy station. Soon the tte came and asked the ticket. We told as the train started moving, we shall get down at next station. He told he cant allow there further and told to move to sleeper coach. We at once stood outside the ac coach with luggage as moving to sleeper coach which is two 3 coaches away with children and each having luggage was not easy.
He then came with another tte straightly asking ticket. They collected rs.3864 from me, even if i pledged i am not having extra cash with me, and gave a carbon copy receipt having no serial no. Showing some other seat no.in a1 coach, and they left there not redirecting us to sit anywhere. We get down at next staion budalur, with no cash in hand.
The train fare from tcr to tpj is 4925, which we booked and the fare from tcr to budalur is rs.5200, difference being rs. 275 only. We feel both tte played a game to get cash.
Even if we were treated as with ticketless travel, the double fare general ticket from ernakulam to budalur for 6 people will be much less.
Kindly take action against these officials for behaving so while travelling with ladies and children only with me, going to a place o[censored]nknown language, putting us in financial crisis and refund the cash collected by them.
Yours sincerely,
Sabu
Mob. [protected]