Southern Railway — Parcel not delivered from tly to ptj

Address:

Kannur, Kerala, 670107

I booked one parcel (Parcel no.286615, 1 washing machine & 1 mattress) on 03.06.2017 from thalassery (Tly) to be delivered at podanur junction (Ptj). I was informed that parcel will be send by kannur - coimbatore passenger (56650) on 04.06.2017. It was not unloaded at podanur jn on 04.06.2017 due to defective parcel coach door as per railway officials. Parcel was later returned and unloaded at kannur (Can) railway station. I am given various reasons for last 4 days why my parcel is still kept at kannur railway station with out any action. Please take immediate action to deliver the parcel to me at podanur junction. I worry about the condition of parcel as it as electronic equipment.
I registered an complaint at indian railways web complaints and suggestion portal ref no is w/sr/sa/[protected].