Southern Railway — platform announcement issue at chengalpattu railway station

Address:603202

Dear sir / mam, today (6th jan'19) i am travelling from chengalpattu railway station to guduvanchery along with my family of 5 members. At 7am the announcement was came like train will start from platform no 3. Based on that we were sitting in train along with my parents who got above 60 yrs age. Suddenly after 10 minutes the announcement changed like platform changed to 6 where we were rushing to catch the train with parents. Not sure how the wrong communication can given? Have called to [protected] to complaint the same where there was worst response from them.
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Very worst response
Sir

While waiting to board the nellai exp in platform 8 I have found lot of stray dogs roaming in the platform and causing panic among the passengers having food.I could hardly open my food parcel.
Requesting you to take appropriate action to eradicate the dog menace.

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