Southern Railway — Refund

Address:600002
Website:www.irctc.co.in

I've booked a tatkal ticket from chennai central to erode on 11/1/17 for 13/1/17. But the train was delayed more than 10hours. So I registered a tdr as I wasn't travelling on the train and got a acknowledgement stating that it would be refunded. But I've not got any further update apart from that either from Indian railways inspite of my complain in their website. I tried calling 139 but no was not working. So how to get this refund from southern railways for this ticket? Anyone can help me on this ?
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    GM Secretariet, Head Quarters Office, Parktown, Chennai, Tamil Nadu, India
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