Southern Railway — refund for ticket booked through uts app.

Address:

611001

Infact, i lodged my complaint to [protected]@railnet.gov.in on 14.08.18 and also sent reminder after week back, but still no response from the concerned.
Hence approaching you for redressal.

Dear sir,
May kindly ref. Pasted below my complaint to utschennai dt 01.07.18 for your kind reference and my request for refund of amount was not effected quoting their own limitations in terms of powers entrusted with them.

Sir, this app was introduced to ease out rail commuters
But without any rules and regulations for refund of an unused ticket due to the cancellation of train, which the app won't hinted anything at the time of booking ticket as like irctc ticket booking site, where we the commuters booking ticket for a cancelled train which came to our notice only when stepped into the station to board train as we planned.
Hope, you can understand the hardships faced by a passenger thereafter and the amount paid was also refunded!!!

Sir, this app would be introduced in the best of interest to ease out commuters, but definitely not intented to collect money (Other words to swindle) for no service to the users of this app of the central govt body!!

We are going to celebrate 72nd independence day tommorow and talking more of digital india, but the hard earned money of citizens (Users o[censored]ts app) are being collected by the railways for no service.

Here my claim may be for a megre amount as an individual, but it makes me wonder how a huge amount would be collected by railways through this app for no service being provided to the users all over india!!

Bring it to your notice to look into it for corrective action and to arrange for refund of claims similar to mine, please.

Thanks and regards,