Southern Railway — refund of booked ticket

I booked a travel ticket with pnr no; [protected] for travelling from tirunelveli (Ten) to villupuram (Vm) in train no: 12641 and my date of journey is 08.12.2017. At 12.36 pm, i received a message stating that train no; 12641 has been cancelled due to unavoidable circumstances. Based on this message, i booked another ticket pnr no; [protected] in train number 16128 and the date of journey is 09.12.2017 under tatkal quota. After booking this ticket, i came to know another message sent by your dept stating that train no: 12641of 08/12, which was stated as cancelled is now running as per schedule. So, i travelled as per the original schedule. But my second ticket which was booked in tatkal based on the message given by the dept cannot be cancelled since it was booked in tatkal quota. I request you to kindly look into the matter and make arrangement to refund the amount to me for the second ticket booked.
Was this information helpful?
No (0)
Yes (0)
Southern Railway customer support has been notified about the posted complaint.
Dec 12, 2017
Updated by Thirunavukarasu Sethuramalingam
I have not received any response for my above complaint till date.
Complaint comments 

Comments

its a serious issue, Railway should look into this as soon as poosible. Or else Sethuramalingam is eligible to file a case and get 10 times the amount of his ticket. So don't waste governments money because of railway staffs irresponsibility.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Southern Railway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    20%
    Complaints
    776
    Pending
    0
    Resolved
    152
    Southern Railway Phone
    +91 94 4478 8127
    +91 94 4478 8125
    +91 94 4478 8126
    Southern Railway Address
    GM Secretariet, Head Quarters Office, Parktown, Chennai, Tamil Nadu, India
    View all Southern Railway contact information