Southern Railway — Refund of Money for ticket cancellation using card

Address:	Thoothukudi, Tamil Nadu, 628001
Website:	Consumer Complaints

I, Rosario Machado, 422 D South Cotton Road, Tuticorin-628001 booked ticket from Tuticorin to Chennai by 3rd AC in Pearl City Express on 5th Jan, 2017 and again from Chennai to Tuticorin by 3rd AC on 8th Jan, 2017. But unfortunately i have to cancel the ticket due to unforeseen circumstances. I have booked the ticket by card. Since on the day of Cancellation in Tuticorin, the machine is not working they gave me a receipt to send it to Madurai Accounts section to get it refunded, But unfortunately until today i did not receive the refund ( Nearing three months). I have given my Bank details. When i went to Tuticorin Railway station and asked they are replying in a vague manner like the clerk is leave and so on. This is not at all acceptable. Please make arrangements to refund my money immediately without delay.