Southern Railway — Refund of ticket penalty after showing ticket

Address:

603202

Today I was travelling from Tambaram to Guduvanchery. I had my season ticket from Tirusulam to Guduvanchery in the UTS mobile appliation. Suddenly my phone crashed i.e., the touch screen didn't work in the lower left region. I tried to reason with the ticket checker for about half an hour that I can't login to my account to show the ticket due to the touch screen failure. I finally paid the fine of Rs. 255. I tried resetting my password and after many unsuccessful attempts I finally managed to change the password and successfully opened my account and I returned and showed the ticket to the same ticket checker. But he refused to refund saying that once the receipt was given the money could not be refunded. This is unfair. I mean I was fined since the checker thought I didn't have my ticket. But even after I showed my ticket I was not refunded. I want justice and nobody should face this problem in the future. I hope that you would take the necessary measures.