Southern Railway — too much delay in train schedule

Train no 12731 i travelled on 19 april 2018 from madanapalli to secunderabad.
The train is expected to reach at 7:30am but it is 3 hrs delay which caused lot of issue with my health.
Before night my wife was admitted in hospital in hyderabad am supposed to reach early which did not happen.
I have to cancel my daughter school.. Ext
Kindly help the public. There are many families travel in train. Too much delay has impact on our schedule and cost of our job.. Etc