Southern Railway — Train arrived 10 minutes before to platform to its scheduled departure

Address:

600056

I booked train PNR [protected] on 3rd Nov but train reached platform 5 at 23:05 but departed perfectly at 23:15 (its scheduled departure time). I checked with inquiry at 22:45 only to be told that it will be at designated platform 20 min before. I called 138 and made a complaint W/SR/MAS/00016522 and I haven't contacted as mentioned in the automated message till date. Foul smell emanated from coach I reported the same to supervisor (in white pant and whit shirt) who was standing in front of coach and also with TTE who was standing next to him. He called up controls but the train started. I was speaking to 138 while the train was moving and no body listened. I spoke to controller after boarding into train only to be told "what can you do", "whatever possible you do"".
I returned on 7th but haven't contacted by anyone. I called up again and was told I will get a call back.

Got a call back from Ms. Gowri who found not all my concerns were not registered in the already raised complaint. She also told as per her records train reached platform at 22:55 (20 min before scheduled departure) but agreed due to lack of time toilets were not cleaned.

I narrated everything to her and she said the concerned controller will call and apologize. I wanted the same in writing to my registered e-mail id with IRCTC ( she also got it from me). I wonder the pathetic way of dealing by Southern Railways.