Southern Railway — Unethical behaviour by parking staff and railway staff

Address:

682030

On 3 july 2016, 11.30 am we (myself, wife and my brother) went to drop my aged grandfather to drop at tripunithura railway station. i just line-up our vehicle nearby entrance, off the road and wait for my brother to drop grandfather just inside. while the car was in idle, a lady staff of (kudumbasree) parking-fee collector suddenly came and ask me a parking fee of 8 rupees. i told her, i am waiting for my brother, he went to drop grandfather just inside and we will go back immediately. she suddenly get angry and started abusing me. i didn’t expect such a harsh language especially from lady staff. she is that much arrogant in a manner she is the complete authority of the total area. when i warned her that i will make a compliant about it, she said she is a kudumbasree (lady) staff and there is no one who can take action against her. all these incident happening within 2 minutes, while she abusing us my brother came back and we move out station. such situations can be easily avoidable if there is well behaving lady instead of her. i happen to hear more complaints about this lady staff with public from auto-drivers parking in the station. i went to the station-master room to file a complaint against this lady. i explained about the incident to the lady staff siting the master’s room, she told me to lodge a complaint about misbehaved parking staff. while i was talking to the lady officer and preparing to write a complaint, other railway staff (wearing white uniform) pulling me out of the room. i don’t know why this official staff interfering in this matter and manhandling a person who came to file a complaint. i am the victim of this injustice.
Sir please look into the matter and take necessary action.
Thank you.