Spark Broadband — Not providing internet after taking money for full year

Address:	Mumbai City, Maharashtra, 400018
Website:	Www.sparkbroadband.com

This service provider spark broadband has taken money for the full year to provide internet to our building eden hall, dr a besant rd, worli, mumbai.

Their internet is down 85% of the time and always on the weekends. Whenever we call to complain we are always told that the whole area internet is down, or some cable has been cut. They never inform us when services will be disrupted. We can never speak to a manager/ supervisor and really are at their mercy. They never refund our money for any loss that we incur. I don't know what else to do. Plse do help.