Spice Jet Airlines — additional charge for baggage

Address:

Kolkata, West Bengal

My daughter is travelling under Student category of ticket and is entitled to extra baggage. The student Id is also printed on the ticket. However, at the airport she was refused citing that the ticket did not show the required category and charged Rs 1, 200 extra for 3 Kg additional weight.

This is not acceptable and the money should be refunded.

PNR: QB7N9J
Flight No: SG 431
Date: 1st January 2020