[Resolved]  Spice Jet Airlines — Amount Charged- Twice but Tickets not issued and amount not refunded

Address:

Gurgaon, Haryana

I booked 2 Tickets for Delhi Coimbatore Sector on October 1st for travel date of October 8th 2014. Amount for 2 Tickets as shown and charged by the Official Website of Spicejet was s 22462.00 which was charegd to my ICICI Bank account and confirmation provided by Spicejet. However after the payment was processes successfully, no ticket was issued. Customer Care when contacted stated that they are helpless in the matter and that if I need the tickets i must pay again and rebook the tickets. As travel was important for Business deal, I again booked the tickets through the official website of Spicejet and again paid the amount of Rs 22462.00 as per the amount charged by the site. The amount was again charged to my ICICI acount and yet AGAIN no tickets were issued. Mails from Spicejet confirmed having recieved the payment on both transactions with transaction numbers but no tickets were issued. Customer Care yet again stated that they can not help and if i need to travel, i must pay AGAIN and book tickets. As for refund of the amount, they state that it may happen in due course of process which can be one to two weeks!!! In spite of several talks and mails the Standard response is - we are looking into the matter.!!! They refuse to issue Tickets and refuse to refund the amount and pay for the Interest and damages. The Airlines is Unprofessional and Unethical and is a Cheat Organisation. They fool consumers and Customer care is a sham. I have been told to proceed legally to recover the amount.!!! On one hand they are holding a large sum of money- using it - and then harassing the consumer for the rights.!!! Shame.