| Address: NUNGAMBAKKAM CHENNAI |
Dear Sir/Madam,
This email is sent as a final escalation regarding my damaged baggage complaint, which has still not been resolved despite multiple emails, reminders, and even a final legal notice sent earlier.
It is extremely disappointing that a reputed airline like yours has chosen to completely ignore the customer and not provide any resolution. Your lack of response clearly amounts to negligence, deficiency in service, and irresponsible customer handling.
Let me once again clearly state the facts:
• My suitcase was damaged while it was under your airline’s custody.
• I have already rejected your ₹1000 voucher as it is not an acceptable compensation.
• I have sent multiple emails but have not received any proper reply or resolution.
• Your non-response is being treated as refusal to resolve the issue.
Therefore, I am giving you ONE FINAL OPPORTUNITY to resolve this matter.
FINAL DEMAND:
Replacement of my damaged suitcase with a brand-new suitcase of equivalent quality and value.
If I do not receive a proper written confirmation within 48 hours from this email, I will proceed with the following actions without any further notice:
File an official complaint with DGCA.
File a case before the Consumer Disputes Redressal Commission.
Claim compensation for baggage damage, mental harassment, and deficiency in service.
Submit all email records as evidence of your negligence and non-response.
This matter could have been resolved amicably, but your continuous failure to respond has forced me to escalate legally.
Treat this as FINAL INTIMATION before legal and regulatory escalation.
Awaiting your immediate response.
Regards,
Dinesh K Shah
Contact: [protected]
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