Spice Jet Airlines — Cancellation not compensated | |||
Hi, this is with regards to my flight from pune to bangalore on 16 th November at 4 45 pm. I reached the airport at 2 30 pm and was informed that my flight is cancelled. I was quite surprised since there was no phone call or email from u guys informing me about the same. The guy at the counter said that our software says a message was delivered to you yesterday! Which I haven't got! I got an email day before stating 72 hours left for your travel and prepare for the same. I mean u can just cancel a flight randomly a day before! And even i[censored] do then some special assistance needs to be provided. Very convinently the guy told me that u can take a flight tom morning! Firstly I need to be at bangalore for an official purpose by 8 am secondly, suppose I do that then do I spend the night at airport? Since I have no one at pune. The next option I get is to take an indigo flight which costs 11000 bucks or take a flight at 10 pm which is 7000 bucks! And guess what I will not be compensated for it. I had to pay 11000 from my pocket to fly in indigo when I had booked the spice jet ticket at 4000 bucks! This is so cheap! U cancel the flight a day in advance even then the ticket is no cheaper for another flight. You say " with all our heart" and this is what u do. You are bound to pay the compensation i[censored] cancel the flight last minute and moreover the spice jet flight for next day was also full so there was just no way to get out of the situation. I have Been a frequent flyer of spice jet in this one year and I thought the service is improving but this is not happening. I need to be compensated for this. Indigo airlines call repeatedly even when there is a time change of 5 mins. . Here the ground staff was also so indifferent. Now that spice jet has got the market share you do do not have liberty to treat your customers like this. Was this information helpful? | |||
Nov 16, 2014 filemycase.in's response Sir please send your grievance to [protected]@filemycase.in
We provide online consumer resoltion services, we will escalate your issue with the brand.
Please Visit filemycase.in
Thanks
Mohit Popli
Prop. Legal Page Writers
Filemycase.in
[protected]
| |||
3 Comments | |||
Comments
This type of airways should be cancelled their license for not taking care for customer
Reply
My sugesion is that the Govt. should cancel their license so that they should not cheat the customer
12%
Complaints
3431
Pending
0
Resolved
410
View all 3431 SpiceJet reviews & complaints
+91 965 400 3333
+91 987 180 3333
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
View all SpiceJet contact information