Spice Jet Airlines — cancellation of ticket

Address:

Kolkata, West Bengal, 700040

Hi,

Please note that i have booked a ticket on 30th sept from (Pnr qcb5kg) make my trip and then i wanted to reschedule it on 3rd of october. So after contacting make my trip correspondent my call was forwarded to spice jet customer care where the lady rescheduled my flight charging an extra amount. But the twist is after receiving the ticket i found my child name is missing from the ticket so again i contacted the executive and they confirmed that it was there mistake not to include the name. So now i need to pay again and book the ticket of my child. I found that this is not the way to book tickets on daily basis where the flight ticket prices are dynamic.
I requested them to refund the money and the executive told that would be refunded within 10 working days.
Today is 09th of sept till now i haven't received my refund money. (Pnr qcb5kg).
Please have my money refunded.