Spice Jet Airlines — complaining about not receiving of early information

Address:

H/No-12,(Nandan Path) ,Byelane no-9(Gakul path), Bormotoria,PO/PS- Dispur,Guwahati ,Assam, Kamrup Metropolitan, Assam, 781034

My wife ms. Jyotsna sarma and myself mr. Dilip kr sarma bought two air ticket in spicejet sg-231 (Pnr od498q) for travel on 19th jan/2020 from delhi to guwahati schedule departures were at 11.25am on 19.01-2020 from terminal 1d. Accordingly when we arrived at airport terminal 1d before 9am. The security staff of the gate informed us about change of terminal t1 to t3. We rushed to spicejet office for confirmation. The staff confirme not only changes of terminal but also advancing of time by one hour and ten. Minute. We expressed our great inconvinience and rushed to t3. We arrived at t3 boarding counter (Priority) by shuttle 20min. Before departures, but lady on duty informed us about the closure of gates. Des[pite requests she refused our boarding and we missed the flight no fault of ours and no message or phone call from spicejet in this connections. Howeveras it was a must for us to return to home we had to buy two tickets from indigo for a sum of rs.30000 which is a big amount for us. It is a big loss as well as great harassment, costing my hard earned money and orecious proffessional time. Adequate compansations with about rs.50000 are urgently necessary. Copy of tickets are enclosed.