Spice Jet Airlines — Condescending patronizing and overall bad customer service more like torture after traveling 30 hrs straight

Address:	Hyderabad, Andhra Pradesh, 520010
Website:	Spicejet.com

I have travelled almost 30 hrs straight from Midwest USA and had unfortunately got a spicejet flight which is 6 hrs after my international journey. Just to be clear and completely honest I am happy with spicejet flight that it was on time and on schedule.

My main issue is the bad more like worst customer service I received from the person at the counter who I had a misfortune of interacting. He was so condescending and maybe he saw me more like a machine rather than a lady who had just travelled alone for 30 hrs straight to visit a sick relative making last minute bookings in less than a week.
So my problem was I was on the assumption that spice jet gives 15 kgs free for anyone having connecting international flight in less than 24 hrs on top of 15 kgs they already paid. I would have probably would have been fine if he gave me some time to process that there's no such thing and have to pay up. When I said I saw online could you please pull up on google the spicejet policy he said he doesn't have internet access. I asked he can maybe pull up on his phone he was dismissive. So finally on my phone I was able to pull up he said what exactly I understood as if I am RETARDed person ... so whoever u are mr. Assole, there is some thing called karma and remember not all customers are dumb they just have sometimes tooo much to deal with ... I honestly didn't mind paying, I finally paid 6500rs for extra weight which was not the problem... my problem is people in my own home country are so unkind and total aholes and Have no human factor... what kind of customer service is this ... also Spicejet please consider for people traveling international 20-30 hrs who would want to deals with Kgs and all that BS ... I am not buying eggplants or tomatoes or potatoes.:. Why not make it simple at least for people connecting with international flights ... by just going with extra checked 23 kgs bag .. so& so price ... we as a country have long ways to go ... maybe simple things can make big changes in long run ... peace