Spice Jet Airlines — damage of luggage, which was flagged as ' fragile'.

Date of incident: 29.10.2017
Pnr : lbn2sd
Baggage: [protected] (Flagged as ' fragile')
Incident happened, while i was travelling from agartala to guwahati by flight no. Sg169, with the said brand new luggage (Suitcase), which was flagged as ' fragile', as it was carrying some sensitive and important official documents. On reaching at guwahati airport, in the conveyor belt, i found my said suitcase in a deformed position in the way with extracted and missing wheel.in no time i contacted with the staff of spicejet, who took me to the office in the lounge. After going through the fact, your staff (Agent id - 116469) filled up one "baggage irregularity report" bearing serial no. 6884 dated 29.10.2017, duly signed by me. The said agent also took a number of photograph of the damaged portion of the luggage, with an assurance that the authority will look after the matter. But, unfortunately till date no communication the side of spicejet has been made to me.
The luggage costs me rs. 2000/- (Rupees two thousand) only and it was just newly bought. Without its wheel, the said suitcase has become useless. Hence, it is requested, either it should be repaired as it was or refund me the full purchase value of the same, denial of which will led me to approach to the consumer forum.
E-mail: [protected]@gmail.com