Spice Jet Airlines — Damaged baggage and not offered suitable compensation

Address:	Gurgaon, Haryana
Website:	Spicejet

We were travelling on the 28th of february, 2017 from delhi to hyderabad on flight sg 125 (Pnr no. T3428l in the name of vinod sajnani). Upon arrival, we discovered that our samsonite strolley bag was badly cracked near one of the wheels and around the center. The fiber body was absolutely cracked and the contents inside the luggage could be seen. I immediately spoke to the spicejet personnel at the rgia airport at hyderabad and lodged a report where pictures of the damaged bag were taken. Baggage irregularity report no. 15845 was raised. For a rs. 10, 000 bag compensation offered is rs. 1, 500. We would rather prefer a replacement. The airlines is claiming some internal policy and has said this is maximum they can offer. Why should we accept it. They have accepted bag cannot be fixed, so let them replace it. Kindly help. Reference number for communication with spicejet is[protected].