Spice Jet Airlines — Denied check in

Address:

Hyderabad, Andhra Pradesh

I was denied check-in by spicejet though the counters were open. The reason when pressed was the long check in line for security check up. Honestly i arrived 4 min after the 45 min cut off time (Actually 3 min) along with me were two other families as well. Let me try to understand that this is a fair decision as per rules. But i bought the second ticket (With no discounts, though asked) on the same day, for the same airlines, to the same destination (As it was urgent for me) and this flight came 15 min late!!! I brought this in to the attention of the staff there, who asked me to contact customer care. I wrote to customer care immediately (Even before boarding the plane). Today is the 5th day and i am yet to hear a response from spicejet customer care!! In a case where for 3 min, i was not allowed entry (Counter was open), i want a suitable compensation for 15 min delay by the flight (Flight was delayed on the same day. Especially seats were empty, and a good customer centric deal was possible for spicejet despite of the issues created unnecessarily) and an apology for not responding to the issue in 48 hrs - which is the time informed by spicejet desk. Previously the same airlines delayed me by 5 hours in cochin - it does happen and hence it was ignored. But not allowing in 3 min delay is a self-centered, risk avoiding act by the airline that gave customers a loss of time and money (Especially as delay was an airport entry change and surge traffic issue + flaw of two security screening equipment (As informed later by security personnel) which the airlines could have takes in to consideration).

Date of travel : 10th nov 2016
Departure : hyderabad
Destination : coimbatore
Pnr : ldu3mx, sg 1069, 5.55 am departure

New pnr taken (The flight which delayed)
Sg 1065, y5bdqi

Automated response ref nos from spicejet customer care : 00123642 + one more number which i am not able to retrive (For 10th nov),[protected]th november).

Due to this delay in settling i am unable to close the refund as well. For which if there is a lapse period set by `spice jet should not deny. I never had this issue with indigo or aircosta or pegasus or airindia!