Spice Jet Airlines — Grievances for the amount charged

Address:	110001
Website:	www.spicejet.com

Dear Team,

Sorry for writing you late. I had some grievances which i would like to highlight below "

1. My confirmation pnr no is B8D39G booked on 29.07.2016.

2. Before booking my ticket i had a word with Customer Care, a concerned person told me that if we book though Spice Jet App we get 7% discount on base price compared to if we book through Spice Jet Website booking.

3. So i decided to book through Spice App.

4. To my amaze your software first of all does not give 7% discount on base price.
The end amount which we had to shell out is more or less same as booked through net banking. If you say that i am incorrect pls share the comparative chart of prices for 29th July 2016 for my trip compared to website & App booking.

5. The convenience fee if paid though net banking should be Rs 400 but in my case Rs 900 has been charged. I had called up customer care Mr. Ankit Jain (denied to tell me his employee id) told me that i have paid through Paytm so i have been charged Rs 900.
So the second challenge for you is to prove that i have paid through Paytm (A common man will never keep 50K odd amount in his paytm account, paytm doesn't pay interest for the wallet amount like bank as of now). I tried convincing Mr. Ankit that i had paid though netbanking and not paytm but he insisted for proof of payment. So first of all i would request you to share the confirmation that i have paid though Paytm. If you cannot prove then i would prove you that i have paid though net banking with all the payment details.

Looking forward for your early revert.

Regards,
Din Bandhu
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