Spice Jet Airlines — I m ripped twice

Address:

Ahmedabad, Gujarat

I had booked Dubai to Ahmedabad ticket through Spicejet. Journey date was 11th May, 2015. But due to some reasons I had to change the ticket. So I called Spicejet customer care and requested them to change the date to 13th June 2015. They said date change penalty + fare difference would amount to Rs 2608. I agreed to pay. They changed the date and asked me to log on Spicejet website to make the payment. I logged on the website and made the payment thru debit card. Money was immediately debited from my account. Then I called customer care to confirm if they received the money. They apologised and said they have not received the money because their website had some issues with debit card payments. They requested me to make the payment again thru Netbanking and they agreed to refund the previously paid money. Believing them I logged on Spicejet and made another payment thru Netbanking. This time also money got debited from my account immediately. I called customer care again to confirm the receipt of money. They again denied the receipt of money and said I will have to pay the money in cash at airport. They registered a complaint for refund of Rs[protected]x2). complain id is CR/345601/2015. I paid cash at airport and waited for refund of two payments that I had made earlier thru Spicejet website. Its been 20 days now but I have not received my money that I paid thru Netbanking. Repeated followups with Spicejet is not helping. Even my bank, Axis bank has washed its hands by saying since it was a successful transaction, they cannot help. Now I am at the mercy if Spicejet to get my refund I have heard that Spicejet is going theu economic crisis and is on the verge of breakdown.i want to know is that the reason why Spicejet has resorted to this kind o[censored]nethical cheating of charging money 3 times to provide service??? Shame on Spicejet and Axis bank both I have taken an oath that I would never fly with spicejet. Not only that, I have posted this cheating case on my friends group and family group on Whatsapp. I will fight till I get my money back.