Spice Jet Airlines — Missed flight due to spicejet crew pnr:, c8mw3g qpkg on 02-may-2017

Address:	New Delhi, Delhi
Website:	airline

We had a very unpleasant experience with spicejet.

Me and my husband were forced to travel with spicejet's second flight on[protected] at 20:55 where we could had been pushed for our first flight in morning 06:05.

The crew did not allow us to board the flight at 5:25am.

My husband had a single side ticket and did report for check-in at 5:25 am. He had done his pre web check-in but i had a ticket of both side i. E. A return journey which did not allow me a pre web check-in for my travel even after multiple attempts on both, app and site.

Please find our pnrs as: c8mw3g, vyqmkg.

We were forced to book fresh tickets from del-blr i had to pay 21k extra and a 14hr stay at the airport lounge, which is a huge monetary loss.

I have seen the maximum inflexible behavior shown by the crew and ground staff and specially mr. Abhishek who is the manager at delhi spicejet ground staff. He was also speaking very rudely to a lady thats me.


Both o[censored]s were forced to
1. Miss our flights
2. 14 hr stay at airport
3. Not allowance for luggage check-in for even one o[censored]s passenger, so only an option where i could be left alone with all the luggage was being continuously proposed by the delhi spicejet crew.
4. The second flight booking was done with spicemax seats without even intimation with some extra charges which was not intimated.
5. My husband had a urgent meeting in bangalore, he may lost his job for not attending meeting.
6. We faced a huge mental harassment by spicejet.

I agree we were late by 5 mins reporting 40 mins prior to the flight time but i see a surety of my travel if there was an intent.

Regards,

Priyanka
(A very dissatisfied customer)