Spice Jet Airlines — No notification of flight canceallation | |
My name is Sunil Kumar. I booked a ticket from Makemytrip with booking ID - NF[protected] and with Spice Jet PNR number -Z3R4NY. On April 3, I got Email from Makemytrip saying that your booking has been confirmed for Spice Jet flight on April 5 at 19:35 PM. (see previous Email)
Today, I called Spice Jet for enquirer about my ticket. They were saying that flight has been cancelled 1 week ago. They informed Makemytrip and sent an Email/SMS about flight cancellation but I did not get any Email/SMS/Call/ either from Makemytrip or SpiceJet expects an SMS of flight re-schedule of 1 hour ago.
I called Make my trip customer support regarding this. They were saying that re-schedule of flight depends upon Airlines. Airline should take care of this. SpiceJet Customer support was saying that they had informed Makemytrip. I don’t know how you guys informed each other but I did not have any notification of cancellation. Why did Makemytrip send an email of ticket confirmation day before yesterday if the flight has been cancellation one week ago.
what I understand here that I paid for booking a ticket of today’s flight. I did not get any notification from either from Spice jet or Makemytrip of flight cancellation.
I have to go to Bangalore today and I need a ticket of today from Delhi to Bangalore either by Spice Jet or Makemytrip. I will not pay any extra money either by a new ticket or cancellation charge. Makemy trip customer support was asking me to book a new ticket. Why should I suffer by cancellation of existing ticket and a double amount of new ticket.
Regards,
Sunil Kumar
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