Spice Jet Airlines — non-refunding of charges for udf & aat deleted to and from igi airport as removed by dgca

Pnr no. Qcjuna, date of joruney 23.9.2017 from bagdogara to new delhi by spicejet sg-125, leaving bagdogara at 1550 hrs. 8 passangers - alok kumar dalmia and other 7 passangers. Amount paid rs.25, 716.00 through your agent kda tavels, mahabirsthan, siliguri-734004, wb, tsiyatra. Booking ref.7043284. Tour code:iata[protected].

Dgca has cancelled udf & aat for travel from/to igi airport delhi, sometime in first half of august, 2017 applicable with immediate effect. Accordingly spicejet has to refund the charges collected on those accounts to us as the said total sum includes udf & aat.

On 18.9.17 we called on your airline contact no.[protected] and miss shivani was kind enough to inform that on 3.9.17 the sum of rs.3, 816.00 has been refunded to the agent i. E. Kda travels.

On query on 20.9.17 agent kda travels informed that it has not so far received any amount against this pnr from spice jet and as such the agent is unable to refund the said amount rs.3816.00. If ticket is booked through some other agent, then please furnished details thereof.

Please look into the matter and let us know as to where the matter stands at present. If spicejet has remited the said amount then please furnish details of account and the name of the person to whom refunded.

We will travel on the booked ticket.

Alok kumar dalmia,
M-[protected], [protected]
Email:[protected]@gmail.com